Actual email from a dealer who had just talked to a Vinsolutions rep:
I do have some concerns that we were told that e-mail brochures are not being supported by imagic. We were also told to communicate with you its text only and you discontinued your phone service and cut the staff from 30 to 6 people.
They also told us not to use your e-mail and to start using outlook. The purpose of a CRM is to track what our people are doing ???
Also they called Tom Harsha and he said he left the company. People turn over in business that doesn’t matter to me as long as you have a long term plan.
and my response:
I understand your concern... :)
I haven't cut staff at all, in fact I've increased. Six people? I couldn't run a dry cleaner with six people let alone support all our stores. We are over 40 now and two more start Monday including the guy who used to run AVV and parts of Autobase.
Yes, we have implemented a new support model which relies heavily on text. I wrote about it here: http://www.microworkz.com/richard_keith_latman_the_/2014/02/changing-crm-from-the-inside-out-is-not-just-cultural.html
Outlook? Why on earth would you do that? Who told your people to do that?
eBrochures and Inventory links? Yes, new versions are on the way but email providers have caught up to us and are marking the old ones SPAM. Again, I wrote about it here: http://www.microworkz.com/richard_keith_latman_the_/2014/02/the-email-must-be-delivered-or-its-worthless-to-send.html
Re Tom Harsha, yes, he left the company and I believe that was good for everyone. Seven years is a long time and as we grow I think it was mutually felt we were not a fit. No other member of the executive staff has left and as I said, we've added tons of folks.
The company is larger, we service more dealers and we are growing faster than we ever have. Sounds like whoever gave you that info was just a little over-zealous on our demise. Maybe with CRMSuite coming out they had a little case of wishful thinking... Ask your desk guy at Honda what he thinks of the new pencil tool!
Hey VIN how about responding to our Bake off challenge that we've renewed every year for the past 5 years? Hahaha, I won't even bring all "6" of our employees, just little old me :)